How we use your information

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Last updated: 19 September 2026

Who we are

A TO B WASTE MANAGEMENT LTD, company number 16085765, is responsible for the personal information described in this notice.

Website: https://atobwaste.com
Email: atobwaste@hotmail.com
Telephone: 07886 339729

Information we collect

When you contact us, request a quotation or book our services, we may collect your name, email address, telephone number, postcode, service address, messages, photographs or videos of the waste and access, and information connected with quotations, bookings, invoices, payments and customer service.

Our website and service providers may also collect basic technical information, such as your IP address, browser, device type and cookie data.

How we use your information

We use personal information to:

• respond to enquiries and prepare quotations;
• assess the type and approximate amount of waste from submitted photographs;
• arrange and provide our services;
• manage bookings, invoices, payments and customer service;
• comply with accounting, regulatory and legal obligations;
• prevent fraud, protect our business and handle complaints or legal claims; and
• maintain and improve our website and services.

Our lawful bases include taking steps before entering into a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and protecting the business. We will only use your information for marketing where you have separately agreed to receive it.

Photographs and videos

Photographs or videos sent for quotations are used to assess the waste, access and likely work required. We will not use customer photographs for advertising or social media without separate permission.

Please avoid including faces, house numbers, documents or other unnecessary personal information in photographs.

Sharing your information

We may share relevant information with trusted providers that help us operate, including our website and form provider, email and communication services, payment providers, accountants, insurers, professional advisers, subcontractors and authorised waste or disposal partners.

We may also disclose information where required by law, a regulator, court or law-enforcement authority. We do not sell personal information.

Some service providers may process information outside the UK. Where this happens, we require appropriate legal safeguards for the information.

How long we keep information

We keep personal information only for as long as reasonably necessary. Enquiries and quotation photographs where no booking follows are normally retained for no more than 12 months.

Customer, job, invoice and accounting records may be retained for up to six years, or longer where required by law or an ongoing complaint, claim or investigation. Information used for marketing is kept until consent is withdrawn or it is no longer needed.

Your rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• ask us to correct inaccurate information;
• request deletion of your information;
• ask us to restrict its use;
• object to certain uses;
• receive certain information in a portable format; and
• withdraw consent where we rely on consent.

These rights may be subject to legal exceptions. To exercise a right, contact us using the email address or telephone number above.

Cookies

Our website may use essential cookies needed for it to function. Optional analytics or marketing cookies should only be used with your consent through the website’s cookie settings. You can also manage cookies through your browser.

Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Providing information

You do not have to provide personal information, but we may be unable to provide an accurate quotation or complete a service without the information reasonably required.

Automated decisions

We do not make decisions about customers using solely automated processing.

Complaints

Please contact us first if you have concerns about how we use your information. You also have the right to complain to the Information Commissioner’s Office at https://www.ico.org.uk or by calling 0303 123 1113.

Changes to this notice

We may update this notice occasionally. The latest version will always be displayed on this page.